Transform with confidence. Powered by Decision Intelligence.

ControliQ from ActiveOps is the AI-powered platform that gives your operations leaders the insight, confidence and control to make better decisions — faster.

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Problem Statement

Still making decisions from spreadsheets?

Your operation generates more data than ever — but you’re still not getting the right answers at the right time.

Is your transformation agenda missing its targets?

You’re investing in change — but without a clear operational baseline, it’s hard to know what’s working.

Are your AI investments actually delivering?

AI only performs as well as the data behind it. Without a trusted operational data model, results will always disappoint.

ControliQ gives you the operational confidence to answer yes — to all of them.

Platform Positioning

The foundation for your transformation agenda

ControliQ is more than a workforce management tool — it’s the AI-powered Decision Intelligence platform your whole transformation programme runs on. Built on 15+ years of operational data from across banking, insurance and financial services, its AI model starts delivering insight from day one. No lengthy configuration. No data science team required.

It creates a single, trusted source of operational truth — and becomes the data foundation that makes every other AI initiative in your organisation more powerful and more reliable.

AI Capabilities – Three Insight Model

AI that works from day one

ControliQ delivers three types of intelligence — live, across your entire operation:

1

Diagnostic intelligence

Understand exactly what’s happening across your operation right now. No more relying on reports that are already out of date.

2

Predictive intelligence

Anticipate service issues, capacity shortfalls and SLA risks before they become problems — with time to act, not just react.

3

Prescriptive intelligence

Receive clear, AI-generated recommendations on where to redeploy capacity, realign skills and optimise performance — with confidence.

Key Capabilities

Everything your operations leaders need. In one platform.

AI-driven capacity planning

Balance people, skills and workloads with precision — and stop relying on gut feel to hit service targets.

Hidden capacity unlocked

See in real time where capacity is sitting idle across teams, departments and individuals — and put it to work.

Intelligent skills mapping

AI automatically builds a live skills inventory across every task and person — with zero manual effort.

Process analysis

See how work actually flows through your operation. Identify bottlenecks and target automation where it’ll have the greatest impact.

Team performance visibility

Consistent, comparable reporting across every team and work type — so leaders always know where to coach and where to celebrate.

Intra-day decision making

React to what’s actually happening — not what happened yesterday. Real-time data means real-time control.

AI Launchpad

Your AI agenda needs a data foundation — this is it

Organisations adopting AI across their business need one thing above all else: trusted, structured operational data. ControliQ provides exactly that. The clean, real-time data model it builds becomes the foundation for your wider AI initiatives — from process automation to generative AI applications. Every new tool you deploy performs better when it’s working from data you can rely on.

20%

Average capacity gain in year one

$7M

Saved in first 9 months

85%

Reduction in claims backlog

£1M+

Annual fraud loss reduction

“Xcentuate exemplifies what we look for in a partner – trusted, professional, and committed to delivering outstanding results. A well-deserved Partner of the Year”
ActiveOps

AOM Methodology

Technology drives the data.
AOM drives the change.

ControliQ is built on ActiveOps’ proven AOM (Active Operations Management) methodology — embedded directly into the platform as a virtual coach that guides your leaders in real time.

AOM is why ControliQ delivers sustainable transformation rather than a short-term performance spike. Over 10,000 practitioners are AOM-qualified worldwide, and Xcentuate’s team are qualified coaches with real-world operations experience behind them.

It gives your people a common language, a consistent method and the confidence to act on what the data is telling them.

Xcentuate Value-add

Deep expertise.
Local knowledge. Proven delivery.

As ActiveOps’ specialist implementation partner across Ireland and New Zealand, Xcentuate brings 30 years of hands-on financial services operations experience to every ControliQ engagement.

We’ve delivered ControliQ for some of the region’s most demanding operations — including Allianz Ireland, AIB, Bank of Ireland, permanent tsb and New Ireland Assurance — and we stay with you from first conversation through to full transformation.

Our results

CASE STUDY

National Bank of Canada

Decision Intelligence enables profitable growth, while improving customer and employee satisfaction.