One platform. People, AI agents and automation — working together.
SS&C Blue Prism WorkHQ is the enterprise agentic automation platform that brings your human workforce, AI agents and digital workers into a single, governed command centre — so you can scale AI confidently, even in the most regulated environments.
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Evolution context
The next step in enterprise automation is here
WorkHQ is the natural evolution of SS&C Blue Prism’s intelligent automation platform — built for the era when AI agents, digital workers and people all need to operate together, at scale, under governance.
Stage 1
RPA
Rules-based task automation. Structured processes only.
Stage 2
Intelligent Automation
RPA + AI for unstructured data and document processing.
Stage 3
Agentic Automation (Now)
AI agents that reason, decide and act across complex, end-to-end workflows — governed and at scale.
Problem Statement
Is your AI initiative stuck at proof of concept?
Deploying AI agents in production — governed, audited and at scale — is the part most organisations haven’t yet solved.
Are your people, systems and AI tools running in parallel — but not together?
Without orchestration, the value gets lost between the gaps. People here. Digital workers there. AI models somewhere else.
Can you deploy AI responsibly in a regulated environment?
AI that lacks audit trails, access controls and governance guardrails isn’t fit for financial services. Full stop.
WorkHQ is built to solve exactly these three problems — in one enterprise-grade, governance-first platform.
Platform positioning
The enterprise command centre for AI-powered work
SS&C Blue Prism WorkHQ is a unified agentic automation platform that connects AI agents, digital workers, people and enterprise systems in a single, secure environment. Think of it as the orchestration layer your entire automation strategy runs on — from the first digital worker to a fully agentic operation.
WorkHQ is designed specifically for large enterprises in regulated industries — financial services, insurance, banking, healthcare — where complexity is highest and the cost of ungoverned AI is greatest.
Crucially, governance isn’t an add-on. It’s embedded into every workflow, every agent, every action — through the SS&C AI Gateway. That’s the difference between AI that’s allowed into a boardroom and AI that isn’t.
Six core capabilities
Six capabilities. One unified platform.
1
Agentic workflow designer
Drag-and-drop tools to sequence AI agents, APIs, digital workers and people into governed, end-to-end workflows — no specialist coding required.
2
AI agent builder
Design, deploy and manage your own AI agents — tailored to your processes and governed by your enterprise policies.
3
Human-in-the-loop
Keep people in control where it matters. Exceptions, approvals and edge cases route seamlessly to the right human without breaking the automation flow.
4
Work orchestration
Coordinate tasks between AI agents, digital workers and teams in real time — handling priorities, SLAs and variations automatically.
5
SS&C AI Gateway — governance
The enterprise governance layer for every AI interaction. Audit trails, role-based access, guardrails and real-time risk monitoring — built in, not bolted on.
6
Real-time performance visibility
Monitor every workflow, every agent and every outcome in real time. Full operational control across your entire automated estate.
Governance – AI gateway spotlight
Governed AI. Not just powerful AI.
Most AI platforms are built for speed. WorkHQ is built for both speed and control. The SS&C AI Gateway sits at the heart of every automated workflow — enforcing enterprise policies, maintaining full audit trails, managing access controls and sending real-time risk alerts when something falls outside expected parameters. For organisations in regulated industries, it’s the difference between AI you can deploy with confidence and AI your risk team will never sign off on.
Complete audit trails
Every action, every decision, every agent interaction — logged, traceable and available for regulatory review.
Role-based access control
Define exactly who can build, approve, deploy and monitor AI agents — aligned to your existing governance structures.
Built-in guardrails
Hard limits and escalation rules prevent agents from operating outside defined boundaries — even as they reason and adapt.
Real-time risk notifications
Anomalies, exceptions and compliance risks surface immediately — not in a report three days later.
Financial services use cases
What agentic automation looks like in practice
Credit agreement processing (Banking)
AI agents reduced credit agreement processing from 3-4 hours to under 5 minutes — with built-in governance and straight-through processing to downstream systems.
Customer inquiry response (Banking)
ABANCA automated over 1,000 individual tasks combining RPA, generative AI and NLP — improving customer response times by 60%.
Claims processing (Insurance)
AI agents handling end-to-end claims workflows — assessing, routing and resolving with human oversight at exception points only.
Document & invoice automation
Certas Energy processed complex supplier invoices 93% faster — reducing a 30-minute manual task to under one minute.
Social Proof
2,800+
Enterprise customers globally
60%
Faster customer response — ABANCA
93%
Faster invoice processing — Certas Energy
7 yrs
Gartner Magic Quadrant Leader
“WorkHQ exists because someone has to orchestrate this new world with governance built in. That’s how agentic automation becomes a competitive advantage, not a liability.”
Jeremy Rossi, Global CIO
Intelligent Automation & Analytics — SS&C Blue Prism
ControlIQ + WorkHQ connection
Better data makes better agents
AI agents perform best when they’re working from clean, structured, real-time operational data. For organisations using ControliQ from ActiveOps, WorkHQ has a head start. The trusted data model ControliQ builds — capacity, case flow, process analytics — becomes the foundation that WorkHQ’s agents reason from. Xcentuate is uniquely positioned to bring both platforms together into a single, coherent automation and intelligence strategy.
Our results
CASE STUDY
Danica Pension
Danica Pension, a part of Danske Bank Group and one of the largest financial institutions in Denmark manages pension plans for 900,000 Danes. In addition to these important retirement savings plans, Danica offers customers insurance plans to support their well-being so they’re healthy in retirement. As a business, Danica has focused on using technology to ensure a high level of operational efficiency.
Read moreXcentuate value-add
We understand the work before we automate it.
Most automation partners understand the technology. Xcentuate understands the technology and the operations it’s being applied to. With 30 years of financial services experience and deep expertise across both SS&C Blue Prism and ActiveOps, our team brings a perspective that pure technology consultancies can’t match.
We don’t just implement WorkHQ. We help you identify which processes are genuinely ready for agentic automation, ensure they’re optimised before agents are deployed, and build the governance framework your compliance team needs to say yes.
Ready to make AI operational — safely, at scale?
Whether you’re starting your agentic automation journey or ready to scale an existing programme — we’ll help you get from idea to impact, with governance built in from the start.
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