Every critical communication. Delivered with confidence.
Mail Metrics is the unified platform that gives regulated organisations complete control of their customer communications — across every channel, at any scale, with full compliance visibility.
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Problem Statement
Still managing communications across disconnected systems?
Print here, email there, SMS somewhere else — with no single view of what’s landed, what’s been read, or what’s at risk.
Can you prove every regulated communication was delivered?
Audit trails matter as much as delivery. If you can’t evidence it happened, for compliance purposes it didn’t.
Is postal spend still eating your budget?
Print and postage costs keep rising. Customers increasingly expect digital. The shift is inevitable — the question is how fast you make it.
Mail Metrics solves all three — in one unified, compliance-ready platform.
Platform Positioning
One platform for all your critical customer communications
Mail Metrics is the platform built specifically for enterprises in regulated sectors — financial services, insurance, pensions and beyond — who need to manage high-volume, mission-critical customer communications with precision and control.
It unifies every channel — email, SMS, print and post, customer portal — into a single, real-time platform. Your teams get complete visibility of what’s been sent, delivered and responded to. Your compliance team gets the audit trail they need. Your customers get the communication experience they expect.
Ranked in the Deloitte EMEA Technology Fast 500 and trusted by some of the world’s leading financial services organisations, Mail Metrics is purpose-built for the complexity of regulated communications at scale.
Four core outcomes
Four outcomes that move the needle
1
Smarter communication spend
Drive down postal spend and accelerate your shift to a digital-first communications strategy — without disrupting what you already have in place.
2
Retention that fuels growth
Turn bulk communications into personalised, timely messages that drive action — improving renewal rates, reducing churn and boosting customer lifetime value.
3
Reduced contact centre demand
Send clearer communications via your customers’ channel of choice and watch inbound call volumes fall — freeing up your team for higher-value work.
4
Confidence through clarity
Track delivery and responses in real time. Know every communication has landed. Meet compliance requirements without the manual effort.
Platform modules
Everything you need. Nothing you don’t.
The Mail Metrics platform is modular — choose the components that match your needs today, and expand as your requirements grow.
Access → Manage → Transform:
create, approve and deploy communications across all channels from a single, centralised platform.
Consumer
Ingest and unify customer data with no silos — just one powerful processing hub.
Preferences
Deliver every message via each customer’s preferred channel, every time.
Composer
Design, edit and approve communications with intuitive tools and full template control.
Send
Deploy across email, SMS, print and post from one place — maximum reach, one workflow.
Interact
Manage two-way, omni-channel conversations and customer portal functionality.
Receive
Scan, capture and process inbound communications automatically — no manual sorting.
Analyse
Track every interaction, measure ROI and optimise strategy with real-time dashboards.
Archive
Instant document retrieval and long-term storage — compliance evidence at your fingertips.
DAM
Centralise all content and marketing materials — brand consistency across every touchpoint.
Compliance & security
Enterprise security. Regulatory compliance. Built in.
GDPR compliant
Full data protection compliance with automated audit trails and proof of delivery for every communication.
ISO 27001 certified
Enterprise-grade information security management — independently certified.
99.5% uptime SLA
Mission-critical reliability for organisations that can’t afford communications downtime.
Full audit trail
Every communication tracked and evidenced — so you can demonstrate compliance at any point, instantly.
Our results
CASE STUDY
Global European Bank
Multinational bank modernised communications for 4 million customers, increased paperless adoption and delivered £1 million in annual savings. With more than 50 years of consumer finance experience, the bank had already begun moving customers away from paper. However, its communications landscape remained fragmented across multiple technologies and suppliers. The organisation partnered with Mail Metrics to create a more efficient, controlled and scalable model.
Read moreSocial Proof
40%
Reduction in postal costs — RSA Insurance
£800k
Annual print/postage savings — leading EU bank
99.5%
Platform uptime SLA
D500
Deloitte EMEA Technology Fast 500
“Mail Metrics has transformed how we communicate and engage with our customers — one solution for all our postal and digital communications, with complete real-time visibility at the touch of a button.”
RSA Insurance — Mail Metrics customer
Xcentuate Value-add
We don’t just sell Mail Metrics. We use it.
Xcentuate was a Mail Metrics client before we became a partner. We know first-hand the operational impact of making the shift to a unified, digital-first communications platform — because we made it ourselves.
That experience, combined with 30 years of financial services operations expertise across Ireland and New Zealand, means we bring something no other Mail Metrics partner can: we understand your operation as well as we understand the platform.
Ready to take control of your customer communications?
Whether you’re looking to reduce postal costs, meet a compliance deadline or transform your entire communications operation — we’ll help you find the right starting point.
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