Operations Solved
Take a closer look at how we can transform your business operations:
Back Office Planning & Control
Uncover opportunities for managers to simplify running operations and increase productivity.
Complex Case Working Environments
Deliver smarter management of capacity and caseloads, while meeting compliance commitments.
Intelligent Automation
Transform your customer operations with the next generation of digital process and document automation, case management and operations analytics.
Digital Communications
Automate and digitise your customer communications.
Deliver Omni Channel Real-Time Visibility, Reduce costs, meet compliance requirements and help meet your business sustainability goals.
“We’ve reduced our cost unit. We’ve invested in our people. We’ve improved the consistency of our customer service and using the methodology, we’ve been agile enough to improve and manage our operational risk.”
Terry Nolan – Business Change Manager
AIB
“ActiveOps has helped Allianz establish a single real-time view of all performance, work volumes, and capacity. As a company, we are now more agile, and we have attained higher level of control through remote work environment.”
Fiona O’Gorman – Head of Operations
Allianz Ireland
“Our decision to partner with Xcentuate to support our Customer Operations growth programme proved to be strategic and highly beneficial. Their professional and collaborative approach made the entire process seamless.”
Helen Keane – Head of Customer Operations
Standard Life
“We’ve reduced our cost unit. We’ve invested in our people. We’ve improved the consistency of our customer service and using the methodology, we’ve been agile enough to improve and manage our operational risk.”
Terry Nolan – Business Change Manager
AIB
“ActiveOps has helped Allianz establish a single real-time view of all performance, work volumes, and capacity. As a company, we are now more agile, and we have attained higher level of control through remote work environment.”
Fiona O’Gorman – Head of Operations
Allianz Ireland
Our Clients
