Xcentuate partners with customers in the Financial Services, Telco, Pharma and Public sectors in EMEA and Asia-Pacific to transform their business operations.
Our priorities are boosting productivity, saving money, enhancing service while also maximising employee engagement and wellbeing. We achieve this with people-centric, cloud-based software solutions, implemented by resourceful, award-winning experts with a track record of delivery. Our solutions deliver successful digital journeys through digitisation of print, automation of manual tasks and processes and delivering seamless customer support where human interaction is needed.
Operations Solved
Take a closer look at how we can transform your business operations:
Back Office Planning & Control
Uncover opportunities for managers to simplify running operations and increase productivity.
Complex Case Working Environments
Deliver smarter management of capacity and caseloads, while meeting compliance commitments.
Cloud Contact Centre
End-to-end seamless customer journey solution.
Connect with your customers anytime, anywhere, through any channel and on any device.
Contact Centre WFM
Reach maximum performance with intelligent forecasting, scheduling and intraday management.
Intelligent Automation
Transform your customer operations with the next generation of digital process and document automation, case management and operations analytics.
Digital Communications
Automate and digitise your customer communications.
Deliver Omni Channel Real-Time Visibility, Reduce costs, meet compliance requirements and help meet your business sustainability goals.
“ActiveOps has helped Allianz establish a single real-time view of all performance, work volumes, and capacity. As a company, we are now more agile, and we have attained higher level of control through remote work environment.”
Fiona O’Gorman – Head of Operations
Allianz Ireland
“Our decision to partner with Xcentuate to support our Customer Operations growth programme proved to be strategic and highly beneficial. Their professional and collaborative approach made the entire process seamless.”
Helen Keane – Head of Customer Operations
Standard Life
“We’ve reduced our cost unit. We’ve invested in our people. We’ve improved the consistency of our customer service and using the methodology, we’ve been agile enough to improve and manage our operational risk.”
Terry Nolan – Business Change Manager
AIB
Why Xcentuate?
With 30 years industry experience, we speak your language and understand your commercial priorities. That’s why Xcentuate will transform your business.
Data
You can’t manage what you don’t measure. All of our solutions are built on a foundation of rich operational data so you can make better data driven decisions.
Performance
Everything we do drives performance. We ensure quick ROI with new capabilities, systems and software solutions that empower your people to new levels of performance.
Control
Tougher regulation means that organisations must be able to demonstrate strong discipline and control. We make controlling and evidencing that control easy.
People
We believe in harnessing your most valuable asset, your people. We help them embrace change, and empower them with new tools, capabilities, and ways of working to drive advantage for the business.
Our Clients
