Never miss an SLA.
Never stop improving.
CaseworkiQ from ActiveOps gives your case-working teams real-time AI intelligence to meet every service commitment — and the operational confidence to keep raising the bar.
Trusted by:
Problem Statement
Are cases slipping
through the cracks?
You can’t afford SLA breaches — but your current tools aren’t giving you the warning early enough.
Is your team carrying
hidden capacity?
Some cases drag on while others race through — but you can’t see where the imbalance is.
Are bottlenecks
killing performance?
Rework, hand-offs and effort black holes are costing you time — and you don’t yet know exactly where.
CaseworkiQ gives you the intelligence to answer all of these — in real time, every day
Platform Positioning
AI-powered intelligence for your most complex casework
CaseworkiQ is the AI-powered Decision Intelligence platform built specifically for high-volume, case-based operations in banking, insurance and financial services.
It gives every level of your operation — from team leader to COO — a single, trusted view of every case, every risk and every opportunity to act. Built on 15+ years of operational data, its AI starts working immediately. No lengthy configuration. No guesswork.
And as part of the ActiveOps platform, CaseworkiQ doesn’t just help you manage today’s caseload — it builds the data foundation your wider transformation and AI agenda depends on.
AI Capabilities
AI that sees what your case management system can’t.
CaseworkiQ layers three types of intelligence across your entire caseload:
1
Diagnostic intelligence
See exactly what’s happening across every case, team and process — right now. No more end-of-day reports that are already out of date.
2
Predictive intelligence
Know which cases are at risk of breaching SLA before it happens — with enough time to act, not just react.
3
Prescriptive intelligence
Get clear, AI-generated recommendations on how to reallocate capacity, reprioritise cases and close the gap — confidently.
Key Capabilities
Everything you need to run high-performing case teams
Real-time SLA tracking
Every case. Every deadline. One live view — so your team always knows exactly where to focus.
Intelligent case allocation
AI automatically matches the right people to the right cases based on skills, capacity and urgency.
Process analysis & bottleneck detection
See every hand-off, delay and rework event. Know where effort is being wasted — and fix it.
Effort & performance metrics
Accurate, consistent measurement of time and output across every case type, team and individual.
Capacity forecasting
Plan for next week, next month and next quarter with AI-driven forecasts you can actually trust.
Regulatory risk management
Built for compliance-heavy environments. Surface high-risk cases before they become regulatory issues.
Social Proof
20%
Average capacity gain in year one
85%
Reduction in claims backlog
$7M
Saved in first 9 months
8.8
NPS score across ActiveOps customers
AI Enablement
The data foundation your AI agenda needs
CaseworkiQ doesn’t just solve today’s SLA problem. It creates the structured, trusted operational data that powers your next wave of AI initiatives.
The detailed case-level intelligence CaseworkiQ generates — effort, flow, bottlenecks, outcomes — becomes the raw material for automation, intelligent routing, generative AI applications and hyper automation programmes. That’s why CaseworkiQ is the starting point for organisations serious about transformation — not just operational improvement.
Process analysis spotlight
See your case processes as they really are
CaseworkiQ maps exactly how work flows through your operation — hand-off by hand-off, task by task. Identify where cases stall, where rework creeps in and where automation would deliver the greatest impact. It’s the process intelligence that makes your improvement and automation programmes target the right problems — with evidence, not assumptions.
Our results
CASE STUDY
National Bank of Canada
Decision Intelligence enables profitable growth, while improving customer and employee satisfaction.
Read more
CASE STUDY
Allied Irish Banks
Learn how Allied Irish Banks improved productivity by 23%, strengthened workforce planning, and created a consistent operating model across 78 teams.
Read moreAOM Methodology
Technology drives the data. AOM drives the change.
CaseworkiQ is powered by ActiveOps’ proven AOM methodology — embedded directly into the platform. It guides your leaders in real time, reinforcing best-practice decision-making at every level of the operation.
AOM isn’t an add-on. It’s the reason CaseworkiQ delivers sustainable results, not just a short-term performance spike. Over 10,000 practitioners are AOM-qualified worldwide. Together, CaseworkiQ and AOM give you the confidence to transform — not just improve.
Xcentuate Value-add
Deep expertise. Local knowledge. Proven delivery.
As ActiveOps’ specialist implementation partner across Ireland and New Zealand, Xcentuate brings 30 years of hands-on financial services operations experience to every CaseworkiQ engagement.
We’ve helped some of the region’s leading banks, insurers and financial services organisations implement CaseworkiQ — and we stay with you from first demo through to full transformation.
Ready to take control of your caseload?
See how CaseworkiQ transforms SLA management — and becomes the foundation for your wider transformation agenda.
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