Welcome to the fourth edition of OpsTracker – the ActiveOps Performance Tracker for Operations – designed for Executives leading operations in financial services and business outsourcers.
The third quarter was another challenging period for ops teams who have been battling with similar trends around the world over the first nine months of the year: a combination of inflationary pressures and high interest rates, cost of living challenges for consumers, and volatile economic conditions for businesses. As we’ve seen in previous editions of OpsTracker, in Q3 these factors are complicating
the operating environment and, in most regions at least, affecting operational performance.
As we enter the final quarter of the year, operations leaders will also be turning their focus to what will be in store for service operations in 2024. We hope you enjoy this edition and find it useful. We look forward to sharing next quarter’s findings and recommendations with you in the new year.