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ControliQ is a cloud-based solution proven to drive sustainable performance improvements across your business.
Do questions like “Do I have the right amount of people?”, “How can I improve service while reducing cost?”, “How do I do more with less?” seem familiar to you? Historically they are very difficult to answer and require a lot of data gathering, assumptions and calculations. This is where ControliQ comes in.
This solution empowers every level of your operation by providing them with real time operational data to make better decisions to optimise control and performance regardless of the location of staff, onshore, offshore, home or office. It provides data to answer the critical question – do I have the right amount of resources required to meet customer demands and ensure our transformation agenda is targeted at the right areas?
Make data-driven decisions that actually add up.
ActiveOps ControliQ gives managers the tools and insights to increase team productivity through automated data driven planning and forecasting tools which result in ongoing control of resources at the optimal levels.
This globally proven business control framework, across enterprise level banks, health, Insurance and BPOs, assures optimal management activities to improve productivity and reduce costs.
Features & Benefits
Real time department, team and individual performance data driving better decision making regardless of staff location.
Return on Investment
Operational within days and fully implemented within 60 days, ControliQ delivers a typical return on investment within 10 months.
Proven to deliver sustainable productivity improvements in excess of 15% within 12 months
Enhance your operational capability with comprehensive Operations Management training for all leaders.
ControliQ: Manage Differently
Use Operational Planning and control to move to proactive customer service delivery while raising both staff engagement and output quality levels.
Active Operations Management Enables
Common Operational Language across all teams and departments. This provides common performance metrics across teams performing different activities.
Improve Consistency in the delivery of Service through improved control within operations. Plan at above average performance levels and find optimal balance between quality and output.
Capacity planning for short, medium or long term. Accurately determine right level of resourcing and optimise use of resources available.
Operations Industry Benchmarks using ControliQ data at global, regional or sector level. Compare performance to industry leaders.
Related Case study
"ControliQand AOM from ActiveOps have been critical in aiding our understanding of resourcing needs and helping us to plan specific training, ensuring we keep the right skill set and cover. The Variance meeting has given us great insight into the impact of change on our BAU operation and helped us adjust upcoming plans to allow for it."