News
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Louise Nolan joins Xcentuate
It’s always a good day here at Xcentuate when we’re introducing a new colleague. We are delighted to welcome Louise Nolan who will be…
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Double Award Winners
We could not be prouder to be double winners of the prestigious Constantinus International Awards awarded by the International Council…
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Flying the flag for Ireland
It’s always great to get good news. That’s why – after a lot of hard work on our submission – we…
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New Partnership with Mail Metrics
As problem solvers with a digital first approach, Xcentuate is always looking for new ways to help clients to overcome operational challenges. We…
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Xcentuate expand into New Zealand
So here’s the BIG news we’ve been hinting at for a while. I’m delighted to officially announce today that Xcentuate is expanding…
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Xcentuate appoint Alan Skehill as Client Services Director
Alan Skehill has been promoted to client services director with Xcentuate, a provider of digital productivity and performance solutions to…
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Xcentuate voted Best in Business Solutions
We’re delighted to win our 1st ever award Well, this is a very pleasant surprise! Xcentuate won the Best in Management Solutions…
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Farvinder Lal appointed as a global implementation consultant
The Irish Examiner reports that Farvinder Lal has been appointed as a global implementation consultant with Xcentuate Management Solutions, an…
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South East Radio interview with Xcentuate CEO
Ray explains how Xcentuate supports businesses to transform their customer experience
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Institute of Directors profile of Xcentuate CEO
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Free Diagnostic to Solve Your Business Issues
At Xcentuate, we work with organisations from as few as 80 people to 1,000s of employees. Current clients of the solution include Allianz, Rabobank,…
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Digital Transformation Projects: Why It Makes Sense to Spend Now
In times of crisis, the natural impulse from business is to cut costs and conserve capital. That makes sense across…
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Is the Kitchen Table the future of Customer Service?
It’s not too much of a stretch to suggest that the humble Kitchen Table may become the future of Customer…
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Contact Tracing – How to Scale Up at Speed with a Plan B that delivers
“If we don’t get this right then we face the prospect of further surges or lockdowns. We know for certain…
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Working From Home Hierarchy of Needs
Where is your organisation on the path to optimising your newly remote workforce?
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“Done Deal” in Sunday Business Post on Sunday April 19th 2020
Xcentuate set to expand after agreeing new deal.
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Sunday Times feature on Xcentuate
Operations are “the forgotten child of business”, said Bowe, whose clients today come from the financial services, pharmaceuticals and business…
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Revealed: Top 5 priorities for Customer Support Systems under Strain
At Xcentuate Management Solutions we are Ireland’s leading operational planning experts. We use the ActiveOps solution to bring operational data…
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Xcentuate Ink New Deal with ActiveOps
Cloud-based software provider ActiveOps and management solutions firm Xcentuate have signed a deal that will extend the two companies’ relationship in Ireland.
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Too busy to change?
The picture above is an internet favourite. It’s often used as a metaphor for Lean, Agile or Systems Thinking. I…
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You can’t manage your operation effectively through traditional service metrics!
The majority of companies manage their operations by looking at traditional service metrics: are we processing 90% of cases…
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